Privacy Policy

Last updated: 23/10/2025

1. Introduction

Outdoor Knitwear (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect the information you provide when visiting our website https://www.outdoorknitwear.co.uk (the “Site”) or when interacting with us in any other way.

Outdoor Knitwear is a trading brand of T.W. Kempton Corporate Clothing Ltd, whose heritage dates back over 100 years in British knitwear manufacturing.

2. Who We Are

T.W. Kempton Corporate Clothing Ltd
Trading as Outdoor Knitwear
Registered Office: TW Kempton Corporate Clothing Byford Road Leciester LE4 0DG UK
Email: enquiry@outdoorknitwear.com
Phone: 0116 261 0001

We are the data controller responsible for your personal information.

3. Information We Collect

We may collect and process the following types of personal data:

a. Information you provide to us:

  • Your name and contact details (e.g., email address, phone number, postal address)
  • Payment details (processed securely through our payment provider)
  • Order history and delivery information
  • Account login details (if you create an account)
  • Correspondence (e.g., emails, messages, or enquiries through our contact form)

b. Information we automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited, time spent on the site, and referring website
  • Cookies and tracking data (see Section 8)

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage your account and customer service enquiries
  • Improve our website and product offerings
  • Send relevant updates, promotions, or product information (only with your consent)
  • Fulfil our legal and regulatory obligations
  • Prevent fraud and protect website security

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: To process and deliver your orders.
  • Legitimate interests: To improve our website, customer experience, and marketing.
  • Legal obligations: To comply with UK tax and accounting laws.
  • Consent: When you opt-in to receive marketing communications.

6. How We Store and Protect Your Data

Your data is securely stored on protected servers and only accessed by authorised personnel.
We use encryption, secure servers (SSL), and regular security audits to protect your information.

We retain your data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, accounting records are kept for up to 7 years).

7. Sharing Your Data

We do not sell your personal data.
We may share your data only with trusted third parties necessary for business operations, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery and courier services (e.g., Royal Mail, DPD)
  • IT and website hosting providers
  • Email marketing services (if you subscribe)

All third parties are required to keep your information secure and to use it only for the purpose of providing their services to us.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse website performance.
You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Object to processing or restrict use of your data
  • Withdraw consent at any time (for marketing communications)
  • Request data portability

To exercise these rights, please contact us at enquiry@outdoorknitwear.com

10. Marketing Communications

You will only receive marketing emails from us if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such sites. We recommend reviewing their privacy policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The most recent version will always be available on our website with the updated date shown at the top.

13. Contact Us

If you have any questions or concerns about this policy or how we handle your personal data, please contact us at:

Outdoor Knitwear
Email: enquiry@outdoorknitwear.com
Address: TW Kemtpn Corporate Clothing Ltd Byford Road Leicester LE4 0DG

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Would you like me to:

  • Fill in your company’s address, registration number, and contact details, and
  • Add a separate Cookie Policy section (to link from the Privacy Policy)?

That would make it ready for direct use on your website.